Complaints policy
If a job booked through Steel City Foundation Works goes wrong, this is how to raise it, who handles it and how quickly.
Revised November 2026 · hello@steelcityfoundationworks.com · (412) 643-4360
To start a complaint, phone (412) 643-4360 and say it is about a problem with a job, or write to hello@steelcityfoundationworks.com. Give us the address, the date of the inspection or work, what you were told would happen, what actually happened, and photos if you have them. If the crew is still working at the house, tell us, and someone deals with it that day.
| Stage | Who | By when |
|---|---|---|
| Complaint received and acknowledged, with the name of the person handling it | Steel City Foundation Works | Within 1 business day |
| A look at the work in person when the concern is about quality | Steel City Foundation Works with the contractor | As soon as it can be arranged |
| Written reply: what we found, what will be done and the date for it | Steel City Foundation Works | Within 10 business days |
| Warranty work arranged where the contractor's or manufacturer's terms apply, or a written reason where they do not | Contractor, followed up by us | Date stated in the written reply |
| Complaint and outcome kept on file and reviewed | Steel City Foundation Works | Kept for two years |
The repair itself is done by an independent contractor under the contract you signed with them, but we booked the job and chose who did it, so we take complaints about both. When the issue is the contractor's work, we raise it with them for you and stay involved until it is settled. A pattern of complaints ends our working relationship with a contractor. The referral disclosure explains the arrangement.
Going to us first is optional. Outside help is available whenever you want it: Pennsylvania's Office of Attorney General has a Bureau of Consumer Protection that keeps the HICPA register of home improvement contractors and accepts consumer complaints against them, and for permitted work you can also go to Pittsburgh's permits office (Permits, Licenses, and Inspections) or to the building department of the borough or township where the house is. Your contract and state law still protect you whatever this page says. Coverage questions are your insurer's to answer; we will hand over photos and a description of what was found, but we never decide a claim or offer to pay a deductible for you.