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Our peopleWho you deal with
From the first call to the finished repair, here is who handles each part of a job booked through Steel City Foundation Works.
- The phone line
- Calls are picked up at every hour by an automated assistant that notes your name, number, address and what you are seeing in the basement. A person then calls back to set the inspection, sooner if water is coming in or a wall is moving.
- The inspector
- Walks the foundation inside and out, measures cracks and any lean, checks floors, framing, gutters and grading, and explains in plain words what is causing the problem and what it will take to fix.
- The repair crew
- Installs what the written estimate lists, whether that is injected cracks, straps or anchors, piers, an interior drain or a sump with backup, and leaves the basement and yard cleaned up.
- The office
- Prepares the itemized estimate, files permits with the City of Pittsburgh or your municipality when the job needs one, keeps insurance certificates on file, and books the work around the weather.
Who performs the repairs
Steel City Foundation Works is run locally in Pittsburgh as a marketing and booking service. The inspections and repairs are carried out by independent, insured local contractors we partner with, not by the people who run this website, and you are told who is coming before any visit is booked. The referral disclosure and the about page explain more.
Want a person on the line at any point? Ask for a callback at (412) 643-4360 or email hello@steelcityfoundationworks.com.